Terms of Service

Confianta Marketing Suite · Version of 30 September 2026 · Privacy statement

These terms apply when you use the Confianta Marketing Suite, whether you do the work yourself or let our team do it for you. They are written to be read. If anything is unclear, ask us before you sign up: support@confianta.com.

OneDo.me, our AI receptionist and calling page, has its own terms at onedo.me/terms. If you use both, each product follows its own terms.

Who you are dealing with

The Suite is provided by Confianta EOOD, a company registered in Bulgaria, UIC 207288781, registered office Detelina 49A, 9101 Byala, Varna, Bulgaria, VAT number BG207288781, represented by its manager David Michiel Smissaert. In these terms "we" and "us" mean Confianta EOOD; "you" means the business that signs up for the Suite.

Part A — The service

1. The Suite is for businesses

The Suite is a business service. By signing up you confirm that you do so for your trade, business, craft or profession, not as a private consumer. The consumer right of withdrawal therefore does not apply.

2. What the Suite does

The Suite uses AI to draft marketing content from your own website and campaign: sales videos (Ugly Video Sales Letters), stickman videos, quizzes, captions, and replies to the comments and messages people send you. It keeps your leads in a mini-CRM and helps you ask customers for reviews.

The Suite is in early access. Some features are still being built or connected, and the website says which ones. We add and improve features continuously; when we remove or substantially change a feature you are paying for, we tell you in advance.

3. The three plans

For Enterprise, the written agreement or quote takes precedence over these terms where the two differ.

4. Price, payment and cancellation

• The price, and any one-off setup fee, is the one stated in your order or quote. Prices are exclusive of VAT; Bulgarian VAT is added where the law requires it.
• Plans run per month and are paid in advance. They renew automatically until you cancel.
• You can cancel at any time by writing to support@confianta.com. Cancellation takes effect at the end of the month you have already paid for. A month that has been charged is not refunded, in whole or in part. A setup fee is not refunded once the setup work has started.
• If a payment fails, we may pause the service until it succeeds.

5. Availability

We aim to keep the Suite continuously available and treat outages as urgent. We announce planned maintenance where it is likely to interrupt the service. We do not guarantee uninterrupted or error-free operation, and we do not sell a service level agreement. The Suite also depends on services outside our control, such as the social platforms and the AI providers listed in Part B.

6. Your side

Your information must be right

Everything the Suite writes starts from what you give us: your website, your answers in the onboarding, your prices and your offer. Keep them correct and tell us when they change. You confirm you have the right to the texts, images and logos you give us.

Content published in your name is your responsibility

AI can misunderstand something or state something incorrectly. On Do it yourself you check everything before it goes out. On Done for you you may check our drafts for as long as you like; once you hand over, you authorise us to publish content and send replies in your name within the brief you gave us. If something comes out wrong, tell us and we correct it. What is said in your name, and any promise, price or appointment that results from it, is between you and your customer.

Rules for your profession

Some professions have their own rules about advertising, such as lawyers, doctors and financial advisers. Your content must follow the rules of your profession, and you are the one who knows them. Tell us about them, and we will stay within them.

Honest reviews only

The Review Generator asks every customer for a review and gives every customer the public link. You may not use it to buy, fake or selectively collect reviews, or to keep unhappy customers away from the public review platforms.

How you may use the Suite

You may not use the Suite to break the law, to send unsolicited bulk messages, to deceive people, to pretend to be someone you are not, or to collect data you have no right to collect. We may suspend content or an account that breaks these rules; where we reasonably can, we tell you first and give you the chance to fix it.

7. Your social media accounts

To publish and reply for you, we need access to your accounts, for example as a user with a limited role on your Facebook page or Instagram account. The accounts stay yours, and you can withdraw our access at any time. We use it only for your campaign.

The platforms (Meta, Google, TikTok, LinkedIn and others) set their own rules and can change them, limit your reach, or restrict an account. We follow their rules and never send replies without a person checking them, but we cannot control what the platforms decide and are not liable for it.

8. Results

We make content designed to be about your customers' problems, and we answer people quickly. We do not promise a number of views, leads, calls, reviews or sales: those depend on your market, your offer and the platforms.

9. Who owns the content

Once it has been paid for, the content we make for you is yours to use as you like. You give us permission to use it to provide the service. We only show it as an example of our work with your permission.

Content is made with the help of AI. We check it and avoid imitating other people's work, but we cannot guarantee that AI-generated material is unique or that it can be protected by copyright everywhere. Music and images we add ourselves are licensed for your use.

10. When the service ends

After your plan ends, you have 30 days to download your content, leads and conversations, or ask us to send them to you. After that we delete them, except what the law requires us to keep, such as invoices.

11. Liability

To the extent the law allows:

• our total liability towards you is limited to what you have paid us for the Suite in the twelve months before the event that caused the damage;
• we are not liable for indirect or consequential loss, such as lost revenue, lost customers, damage to reputation, or measures taken by a social platform;
• we are not liable for failures of your internet connection, your devices, or of third-party services the Suite depends on.

None of this limits our liability for intent or gross negligence, for death or personal injury, or for anything else that cannot be limited by law.

12. Changes to these terms

We may change these terms, for new features or because the law changes. We announce a change that matters at least 30 days in advance by email. If you do not agree, you can cancel before it takes effect. Continuing to use the Suite after that date means you accept the new version.

13. Law and disputes

Bulgarian law applies, and disputes go to the competent court at our registered office. Before any of that: write to support@confianta.com. Almost everything is quicker to fix that way.

Part B — Data processing

The Suite handles personal data of the people who react to you: names, comments, messages, quiz answers, email addresses and review requests. For that data you are the controller and we are your processor. This part is our data processing agreement under Article 28 of the GDPR; accepting these terms means accepting it.

14. What we process, and why

We process that data only to provide the Suite to you: to show it in your inbox and CRM, draft replies, send the replies and review requests you or your plan approve, and report to you. We follow your documented instructions, which are these terms, your plan and your settings. We never sell the data or use it for anyone else's campaigns, and we do not use it to train AI models.

15. How we protect it

• The Suite runs on our own server in Frankfurt, Germany, inside the EU.
• Access is limited to the people who work on your campaign, and they are bound to confidentiality.
• Connections are encrypted, access is password-protected, and secrets are kept out of our code.
• If we become aware of a personal data breach affecting your data, we tell you without undue delay, and within 48 hours, so you can meet your own obligations.

16. Sub-processors

You authorise us to use these services for the Suite:

Transfers outside the EU rely on the EU-US Data Privacy Framework or the European Commission's standard contractual clauses. We tell you by email at least 30 days before adding or replacing a sub-processor, and you may object; if we cannot resolve the objection, you may cancel.

17. Your rights and the people's rights

We help you answer requests from people who want to see, correct or delete their data, and we give you the information you need to show you comply with the GDPR, including a reasonable audit on request. When the service ends, section 10 applies: you get your data, and then we delete it.

Questions about how we handle the data of your own business, or of the people who contact us? Ask us at support@confianta.com.

Confianta EOOD · Detelina 49A, 9101 Byala, Varna, Bulgaria · UIC 207288781 · VAT BG207288781 · support@confianta.com